Please read this document carefully before registering or using any services at ac69. These Terms and Conditions outline your rights and responsibilities as a user of our platform.
Welcome to ac69, a trusted online gaming platform loved by hundreds of thousands of players across Malaysia. These Terms and Conditions constitute a legally binding agreement between you ("User" or "Member") and ac69 ("Platform", "Us"). By registering an account, making a deposit, or using any service provided by ac69, you are deemed to have read, understood, and fully agreed to all terms stated herein.
If you disagree with any part of these terms, please stop using the platform immediately. ac69 reserves the right to update these terms at any time, and you are responsible for reviewing this page periodically to stay informed of the latest changes.
By accessing or using the ac69 platform — whether via the website, mobile app, or any other interface we provide — you expressly and implicitly agree to be bound by these Terms and Conditions and all related policies published by ac69, including:
Use of the ac69 platform is subject to the following eligibility requirements, which must be met by every user:
You must be 18 years and above to register and use ac69's services. Our platform strictly prohibits minors from accessing any games or financial services provided. ac69 conducts age verification as part of the identity verification (KYC) process and reserves the right to suspend or terminate any account found to be in violation of this age requirement at any time.
Ac69 services are available to users accessing from locations where use of this platform does not conflict with applicable local laws. It is solely the user's responsibility to ensure that their use of this platform complies with the legal regulations in their region.
Each individual is only permitted to hold one (1) active account on the ac69 platform. Users found to hold more than one account — whether under their own name or using another person's information — will face termination of all associated accounts and confiscation of all balances and winnings.
To access the full ac69 services, you need to register an account by providing true, accurate, and complete information. You are responsible for maintaining the confidentiality of your login credentials at all times.
During registration, you are required to provide accurate information including your full name, date of birth, phone number, and an active email address. This information is used for identity verification, financial processing, and account-related communications.
Ac69 conducts a KYC (Know Your Customer) process as a standard security measure. You may be required to submit a copy of a valid identification document (such as MyKad or passport), proof of address, and in some cases, proof of the payment method used. Verification is typically completed within 24 hours. Withdrawals will only be processed after KYC verification has been successfully completed.
You are fully responsible for all activities that occur under your account. Please use a strong, unique password and enable two-factor authentication (2FA) for added protection. If you suspect your account has been accessed without authorisation, contact the ac69 support team immediately.
Deposits can be made via the payment methods listed on the Deposit page, including instant bank transfers, digital wallets, and accepted credit/debit cards. All deposits are processed in real time or within the timeframe specified for each payment method. Minimum and maximum deposit limits are as stated on the platform's Deposit page.
Withdrawal requests are processed based on your account tier and verification status. Daily and weekly withdrawal limits apply — please check the Withdrawal page for the latest details. All withdrawals will be credited to the same payment method used for the deposit, unless special approval has been granted by the ac69 finance team.
Ac69 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to wagering requirements (rollover) and specific terms stated in each promotional offer.
Every bonus received must meet the specified wagering requirement before any associated wins can be withdrawn. The rollover requirement is clearly stated on each promotions page — for example, a RM100 bonus with a 10x rollover means you must place bets totalling RM1,000 before a withdrawal is permitted.
All games available on the ac69 platform — including video slots, live casino, table games, and progressive jackpots — operate using a Random Number Generator (RNG) system independently audited by internationally recognised certification bodies. This ensures every game outcome is truly random and fair.
The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical fault verifiable by our system. In the event of a technical fault affecting a game outcome, ac69 reserves the right to void the round in question and refund the wager to the player's account.
The RTP value for each game is displayed in that game's information section. RTP is a long-term statistical figure and does not guarantee individual game outcomes in any given session.
Live casino games are operated by professional and qualified live dealers. Any disputes relating to live casino games will be resolved based on the video recordings of the relevant session retained by the software provider.
To maintain a safe and fair gaming environment for all users, the following actions are strictly prohibited on the ac69 platform:
Ac69 reserves the right to take immediate action against any user found to be in violation of these rules, including account termination and confiscation of all balances without compensation.
Ac69 is committed to protecting your personal information. All data you provide during registration and use of the platform is handled in accordance with our strict Privacy Policy, which complies with international data protection standards.
Your personal data — including your name, contact information, and financial data — is used solely for platform operations, payment processing, identity verification, and service communications. We do not sell or disclose your personal information to third parties for marketing purposes without your explicit consent.
For more information on how we handle your data, please refer to ac69 Privacy Policy our complete one.
Ac69 reserves the right to suspend or terminate a user's account at any time if there is reasonable cause, including but not limited to:
You may request account closure at any time by contacting our customer support team. Before the account is closed, all eligible balances will be processed for withdrawal once all conditions are met. Self-exclusion requests are also available through our Responsible Gaming programme.
Ac69 is not liable for any indirect, consequential, or punitive losses or damages arising from the use of our platform, including but not limited to:
In all circumstances, ac69's maximum liability to you shall not exceed the total amount you have deposited within the 30 days preceding the incident giving rise to the relevant claim.
Ac69 reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments will take effect immediately upon publication on this page.
We will endeavour to notify users of material changes via a notice on the platform or to your registered email. However, it remains your responsibility to review this page periodically. Continued use of the platform after an amendment is published constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the ac69 platform, our team is ready to assist you through the following channels:
Our customer support team operates 24 hours a day, 7 days a week, and can assist with enquiries in both Bahasa Melayu and English. We are committed to responding within 1 hour for live chat enquiries and within 24 hours for email enquiries.
Behind every term we write is our genuine commitment to ensuring the best experience for you.
All user information is protected by 256-bit SSL encryption and handled in accordance with our strict privacy policy. We do not share your personal data without consent.
Ac69 is committed to processing all valid withdrawal requests within the promised timeframe. Your winnings are yours — we ensure they reach you quickly and securely.
All games at ac69 use independently audited RNG. Every player receives an equal chance, with no manipulation or fraud of any kind.
Our support team is always ready to help — any day, any hour. Reach us via live chat, email, or Telegram whenever you need assistance.
The terms of each promotion are stated clearly and in plain language. No hidden terms — we want you to make fully informed decisions before claiming any bonus.
Ac69 provides a range of control tools to help you play within comfortable limits — deposit limits, session limits, and self-exclusion options are available to all members at any time.